FAQ
SHIPPING & DELIVERY
How long does it take for my package to be shipped and what are the shipping costs?
We do our best to send your order to you as soon as possible! All orders are packed and shipped within 1-2 business days from our warehouse in the Netherlands. Most orders fit through the letterbox. The shipping costs are as shown below:
The Netherlands |
DHL - € 3.95 |
Belgium |
DHL - €11.00 PostNL - € 5.90 |
Germany |
DHL - €11.50 |
France |
DHL - €11.50 |
Italy |
DHL - €11.50 |
How can I track my order?
Once your package has been shipped, you will receive an email with a Track & Trace code from our carrier. Here you can see the status of the shipment and (if possible) give the carrier further instructions about your delivery.
I have not received a Track & Trace code, what should I do now?
How annoying! It is possible that the email with your Track & Trace code ended up in your spam or that there is an error in your email address. Please contact our customer service, we will be happy to help you!
The carrier indicates that my package has been sorted incorrectly, what now?
In this case, your order must first be re-sorted. We advise you to keep a close eye on the Track & Trace. As soon as a new delivery date is known, it will be visible here. If your order has not been delivered after 5 working days, we advise you to contact our customer service via contact@somethingfancy.nl .
Can I change my address later?
Unfortunately, our system cannot make changes to orders after they have been placed. We would therefore like to emphasize that you always check that you have entered the correct personal information before completing your order.
Do you have any questions about this?
Send an email to contact@somethingfancy.nl and have your order number and address at hand.
EXCHANGE & RETURNS
What is the return period?
At Something Fancy you have the possibility to return your order within 14 days after the shipping date (with the exception of custom items). Make sure you return the products unused and undamaged. Keep your return receipt until we have processed it.
What are the return conditions?
- Returns are only possible within the specified return period of 14 days.
- When returning an item, both the costs and the risk of shipping are at your own expense.
- We will only accept returns if they are returned in their original condition, including tags and packaging. Damaged and/or used items will be refused and returned.
- Unidentifiable returns are stored for a maximum of 1 month. The customer can report this via customer service. After this period, the package will be processed via our own administration and it will no longer be possible to correspond about this.
- Without a track and trace code, no investigation can be started for missing returns. So keep in mind that a shipping receipt with track & trace code is a requirement to start an investigation, if this is missing, this is not possible.
- Is your order incorrect? We will solve this for you as soon as possible! Contact us
contact@somethingfancy.nl . Clearly state your name, order number and which items are involved.
When will I get my money back?
As soon as we have received the return package, we will ensure that the purchase amount is back in your account within 7 days!
Can I exchange my ordered jewelry?
Have you ordered your faves but still want to exchange them? Then return the item in question within the return period and place a new order in the webshop.
MATERIAL & WARRANTY
What material is the jewelry made of?
The description on the product pages describes the materials, but most of our jewelry is made of stainless steel! This material does not discolor and is 100% waterproof. So you can swim, exercise and shower with it! We advise you to be careful with cleaning agents and chlorinated water.
Do I get a guarantee on the jewelry?
Did you receive a defective product? Or did your jewelry break within 4 weeks? Send us a message! We would like to receive a photo of the defective product & a short description of the complaint. We are happy to look for a suitable solution.
CONTACT
How can I reach you?
We can be reached via email and Instagram/Facebook/TikTok DM.
Email: contact@somethingfancy.nl
Instagram: @somethingfancy.nl
TikTok: @somethingfancy.nl
How long will it take before I get a response from you?
We aim to respond to your message within 24 hours. It may take a little longer during the weekend.